When we conducted a poll of over 600 dental patients to determine what bothered them most – we were surprised at the answer. Some might assume it was the price of treatment, but that ranked 4th place.
What bothers our busy patients more than anything else is a disregard for their time.
Perhaps some patients are left waiting longer than they expected for a specific procedure. Granted – dental emergencies are part of our life, and if we have a patient requiring urgent care in our chair we are going to do our job. After all, if it was your time we would do the same. Frequently , we hear that patients do not want to visit several different dental offices to complete their treatment.
Dentist Dr. Brian Wong at Twin Dental Clinic in Edmonton deals with procedures such as root canals and wisdom tooth extraction right here in our own dental clinic located in Old Strathcona. There is seldom a need to travel elsewhere. This factor increases our control of clinical treatment time, and we are able to pass on this time savings to our patients.
We never try to be everything to everybody – there is simply too much dental science out there to claim that. We do, however, know what we do well – and our patients agree with us.